All the information you need about the reopening of Hollywood Casino at Charles Town Races. We will continue to add information as it becomes available, please check back often.

statement by scott saunders, vice president & general manager, on the reopening of hollywood casino at charles town races

The Neon Museum is a Las Vegas staple, and they are announcing updated operating hours for the month of December. The museum will be open from 2 p.m. To 10 p.m., seven days a week. On Christmas Eve, hours will be from 10 to 6 p.m. And will be closed on Christmas Day. Monday, December 24, 2018 - Tuesday, December 25, 2018 @ 4:00 pm - 10:00 pm - 4PM – 10PM Advanced Reservations Required.

While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority. With this in mind, we have been working closely with the West Virginia Lottery Commission, state and local leaders, and public health officials to finalize comprehensive Phase I reopening protocols and new health and safety precautions. Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property. These new protocols include, but are not limited to, the following:

Social Distancing

The installation of floor decals and signage to strictly enforce social distancing guidelines in areas where lines typically form.
Slot machines will be configured to meet social distancing requirements.
Table Games will have a maximum occupancy based on type of game; masks are required to play table games. There will be limited types of games available.
Live music, entertainment, convention, and banquet services will remain suspended.
The Inn at Charles Town has reopened.
There will be no large drawings, tournaments, or special events.
Skybox Sports Bar, Final Cut Steakhouse, and The Eatery are open.
The H Lounge is temporarily closed for entertainment.
The Poker Room and Valet are temporarily closed.
The Sportsbook is now open daily.

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Health & Safety

Team members and vendors are required to wear masks and undergo a health screening each day, including temperature checks, prior to their shift.
Based on the Executive Order by Gov. Jim Justice, and in order to help reduce the spread of COVID – 19, Hollywood Casino at Charles Town Races will be requiring all persons in public areas to wear a mask covering the face and nose.
Slot machines will be thoroughly and regularly cleaned throughout the day. We have implemented similar protocols for table games.
Sanitizer stations have been installed on the casino floor and are readily available throughout the facility.
We deploy a fog machine to disinfect and sanitize every night.
Smoking, including vaping and e-cigarette use is currently not allowed in inside the casino. We have designated smoking areas outside at the Valet entrance and in the East garage.

Rivers Casino Open Christmas Day 2020

We are grateful for the overwhelming support, patience, and understanding from our customers through these unprecedented times.

FAQ

What are your hours of operations?
The Casino will be open from 8 a.m. – 4 a.m. each day. We will close from 4 a.m. – 8 a.m. to sanitize and disinfect the facility. Entrance into the casino will end at 3:30 a.m.

How do I enter the casino?
Traffic to the casino will enter from Rt-340 and from 5th Avenue onto Hollywood Boulevard and will be directed to the East Garage.

What if I have an oversized vehicle that does not fit in the parking garage?
Please park across from the casino in the lot on Finish Line Avenue and enter through the East Garage entrance.

How can I find the wait times to enter the casino?
Wait times will vary based on time of day and day of week. Currently, we have no wait times during the weekdays and very little wait times on the weekends. We cannot provide updates on wait times in real time.

Will we honor expired driver’s licenses and ID’s because of closed DMV’s?
Expired Drivers Licenses will be accepted if the expired date is February 1, 2020 to current. This is subject to change based on DMV requirements

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Will my temperature be taken before I enter the casino?
Yes.

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Do I need to wear a mask to enter?
Yes, masks are required per the Governor’s Executive order. Mask must cover the nose and mouth.

Is smoking allowed?
No, smoking is not permitted inside the casino at this time. Smoking is allowed in designated areas outside the Valet entrance and in the East garage.

What dining outlets and bars are open?
Currently Joe and Dough, The Classic, and Zen are open with limited menu options and hours. Social distancing protocols will be observed in the ordering and dining spaces. The Skybox Sports Bar and Final Cut Steakhouse are open. The Charles Town Drafthouse and H Lounge Bar are open for complimentary soda, water and coffee as well as the ability to purchase alcohol. Beverage service on the floor will be limited.

What Table Games are available?
Currently we are offering Blackjack, Mini-Bacc, Spanish 21, Rapid Roulette, 3 Card Poker*, 4 Card Poker*, Pai Gow Poker*, Let it Ride*, High Card Flush*, Heads Up Hold’em Poker*, and Craps. Craps has limited positions available and reservations are taken at the table. Minimums vary by day and game type. Masks are required to play table games. *Cards are dealt face up.

Is the Poker Room open?
No. Per the reopening guidance from the State of West Virginia, we are only to allow table games where the cards are not touched by the guests, therefore the poker room is not authorized to operate at this time.

When will spectators be permitted to watch Horse Racing?
The first-floor grandstand has reopened for live racing and simulcasting operations. Spectators can now watch live horse racing. Live racing will continue to be h